Refund policy

Thank you for shopping at Minivi! We are committed to providing you with the best products and services. If you need to return or exchange an item for any reason, we are here to help with our 30-day return policy.

Return Policy

- You can return your purchase within 30 days of the purchase date. 

- If the return is due to an error on your part (e.g., wrong item ordered), you will be responsible for the return shipping fees. If the product was damaged or we caused an issue, we will cover the return shipping costs. 

- The item must be in its original packaging and unused.

- Once we receive the returned item, we will process your refund, including any original shipping charges if applicable.

How to Return an Item

To start the return process, please contact us. We will provide you with the return address and a Return Merchandise Authorization (RMA) number.

- Pack the item in its original packaging and include the RMA number provided by our team. 

- Return the product to the address we provide using a shipping method with tracking.

Important Return Guidelines

- Returned items must be unused and undamaged.

- The item must be packed in its original packaging to qualify for a refund.

- Contact our customer service before returning an item to receive the necessary instructions and RMA number.

Refund Process

Once we receive and inspect your return, we will issue a refund to your original payment method, including any original shipping charges (if applicable). This process typically takes 3-5 business days.

Exchange Policy

For faster service, we recommend placing a new order for the correct item and returning the original item for a refund. This will ensure quicker processing and availability of the new product you desire.

Please feel free to contact us, if you have any questions.